Lash Lift FAQs

Why Elleebana?

- A LONG, REPUTABLE HISTORY

-HIGH QUALITY PRODUCTS

-ALWAYS INNOVATING

-MULTI AWARD WINNING

Elleebana's team is constantly experimenting and innovating. The Elleebana product line improves and expands regularly, which means the products your buying always feature the newest innovations and play to the latest trends.

Is lash lifting damaging to the lashes?
The chemical process of breaking the disulfide bonds within the lash is damaging to the lash if not performed correctly. Over processing the time on the lashes means the bonds are either not able to be reformed well enough or they break so far that they over-process. Applying the lotion to the ends of the lashes (which is not the area we want the re-direction of the lash to occur) can also cause damage to the lashes. The inclusion of lanolin in the lifting lotion offers moisture and nourishment to the lash while the bonds are being broken in order to soften the hair and provide support.

What can I do if my client’s lashes have not lifted enough?
Check product expiry date and location of where the product has been stored. It’s also important to check the ethnicity of your client’s background, perhaps the strength or generic structure of their hair means they require a longer processing time. Another point to consider is the consistent placement of the lotion. The coating should be a milky thick consistency that coast each and every lash evenly and up to 3/4 of the way up the lash, patchy solution can result in an uneven lift.

What if the other eye has not lifted the same way or as much?
It is possible that some clients have stronger follicle direction on one eye. If this is the case you might need to notate this on the client card and compensate for this when they come in by processing the stronger eye for longer.

Lash lifting can be affected by as little as 30 seconds. Therefore, you must be very specific about your timing.

If you have not symmetrically placed the lashes on the rods so that both eyes are the same and complimentary then this will be evident when the rods are removed and the lashes are dried. Taking a photo of your client’s eyes open before you begin the lifting process and refer to their iris location once the rod is on may help your lash placement.

Be mindful of your lash lifting adhesive usage. This product can create a barrier between the lash and the lifting or setting lotion. The adhesive has a setting time that allows you to roll the lashes up onto the silicone rod, however, sometimes the adhesive might set before all of your lashes are up. You can use a small amount more of adhesive but you need to be mindful of the placement of the adhesive – if you are coating the already well-placed lashes with adhesive those lashes might not lift.

I’m allergic to lash extensions adhesives. Can I have a lash lift?
Most reactions to lash extensions adhesives is caused by contact with the skin and through a build-up of exposure to Cyanoacrylate (the ingredient found in all lash extensions adhesives). Elleebana’s Lash Lifting products and adhesives don’t contain cyanoacrylate so the chance of a reaction to lash lifting will be slim however a patch test is the best way to determine if a client might have sensitivities.

My client has lash extensions on but wants a lash lift. Can I remove the extensions and lift the lashes in the same treatment?
The short answer is no – while we have tested this and had great results we have only tested this using Elleebana lash extensions product range and not every lash extensions product range (i.e. glue, remover, primer) is the same. We also can’t determine the results of this as many lash extensions technicians that operate may not perform lash extensions safely (with correct isolation or not enough glue control causing overloading of the lash line). If a client comes with unsafe lash extensions applied there is a large likelihood that their natural lashes will be damaged and lifting damaged lashes might also cause breakage. For this reason, we have to say that the treatment can only be performed after the removal of lash extensions on a case by case basis and with careful lash health assessment.

What can I do if the lashes have changed direction after 24 hours?
There are three points to consider: First, your client may have not followed the aftercare and has exposed their lashes to hot water, steam, shampoos, cleansers, eye creams or serums within the first 24 hours. Second, your product was not rinsed off well enough when you removed the product. Third, Your lash lift was not dried well enough during the appointment to show you the full extent of the lift. As the lashes are wet after the treatment they will be weighed down by the weight of the water on the lashes, once they begin to dry they may show over processing or incorrect lash placement on the silicone rod. Be sure to dry well your client’s lashes before they leave.

What can I do if my client’s lashes are over processed and damage occurs?
You can relax the lashes using the relaxation method to reduce the curl and encourage the lashes back into a less lifted/curled state. In addition, you could offer Elleeplex as a conditioning and nourishing lotion for your client’s lashes. That will help to support the lashes and offer much needed nourishment to repair and regrow into healthy lashes again.

A supplement could also be worth considering for internal consumption of a comprehensive formula that provides essential nutrients for strong hair/lashes. Choosing a supplement with Silica, Horsetail, Biotin and Ascorbic acid (to aid absorption) will strengthen any brittle lash damage and assist with the regeneration of the lashes in the lash cycle.

Can my client wear mascara?
Absolutely! You can choose to wear Elleevate Mascara immediately after your lash lift (and remove at the evening using Belma Remove make-up remover) or wait till after the first 24 hours then apply regular mascara. Remember that mascaras need to be replaced every 3 months to avoid bacteria growth and infections in your lashes/eyes.

When should I rebook my client for a re-lift?
A client can have a lash lift as soon as she would like to, we generally say a lift should last up to 6 weeks or more on most clients – however, the lash growth cycle must be taken into account. If you notice your client has a lot of baby lash growth coming through you may wish to point this out to them and recommend they re-book their next lift for sooner than 6 weeks – perhaps 4 weeks might suit. Other clients might experience an extremely slow lash regeneration process and only need a lift every 8 – 10 weeks, however, if you are performing a tint they will need to come back for a top up tint at 6 weeks.

What is the difference between Elleeplex and Elleebana?

The Elleebana One Shot Lash Lifting system works differently as it breaks down the bands more efficiently and swiftly than the Elleeplex Profusion System. In fact, the Elleebana One Shot is known to feature the fastest processing times among all lash lifting systems in the industry.

The chemical process of breaking the disulphide bonds within the lash is damaging to the lash if not performed correctly. This means that the treatment result or condition of the client’s lashes is very much in the control of the user of the products. Over processing the time on the lashes means the bonds are either not able to be reformed well enough or they break so far that they over-process. The inclusion of Elleeplex Re-GEN Next Gen partnered with our unique lamination formula in the lamination lotion offers moisture, nourishment, and support to the lash while the bonds are being broken to soften the hair and provide support. It is a common thing to read from other brands that there is a guaranteed no over processing or damage that can occur to the lashes however altering the lashes natural PH and softening/weakening the disulphide bonds will always cause some level of damage. The coating or film forming ingredients that some other brands may use to disguise what is happening to the hair can be mistrustful or misleading.

Check your expiry date of product and location of where the product has been stored. You must also check your client’s ethnicity, perhaps the strength or genetic structure of their hair means they require a longer processing time.
When you selected the rod size did the lashes roll further than past the halfway point? This is mandatory for a good lift.

Consistent placement of the lotion should be taken into consideration. The coating should be a milky thick consistency that coast each and every lash evenly and up to 3/4 of the way up the lash, patchy solution placement can result in an uneven result.

It is possible that some clients have a stronger follicle direction on one eye. If this is the case, you might need to notate this on the client card and compensate for this when they come in by processing the stronger eye for longer. This can be a genetic predisposition say for instance when you have a cowlick on one side of your head but not the other – the direction of your hair is harder to style on one side than it is on the other and maybe more naturally resistant to the application.

Were you specific enough about your timing? Lash Lamination results can be affected by processing one eye for longer even just by very short moments (30seconds – 1 minute), if you applied the lotion to one eye and the processing time began, then you waited between applying to the second eye, the first eye will have a stronger lamination or perhaps even be over processed. Be very specific about your timing.

Lash placement on the rod – if you have not symmetrically placed the lashes on the rods so that both eyes are the same and complimentary then this will be evident when the rods are removed and the lashes are dried. Taking a photo of your client’s eyes open before you begin the lamination process and refer to their iris location once the rod is on may help your lash placement.

Lash Lifting adhesive – be mindful of your usage, this product (even though it is water soluble) can create a barrier between the lash and the lamination or setting lotion. The adhesive has a setting time that allows you to roll the lashes up onto the silicone rod, however, sometimes the adhesive might set before all your lashes are up. You can use a small amount more of adhesive, but you need to be mindful of the placement of the adhesive – if you are coating the already well-placed lashes with adhesive those lashes might not laminate.

A client can have a lash lamination as soon as she would like to, we generally say a lift should last up to 6 weeks or more on some clients – however, the lash growth cycle must be taken into account. If you notice your client has a lot of baby lash growth coming through you may wish to point this out to them and recommend they re-book their next lamination for sooner than 6 weeks – perhaps 4 weeks might suit.

Other clients might experience an extremely slow lash regeneration process and only need a lift every 8 – 10 weeks, however, if you are performing a tint, they will need to come back for a touch up tint at 6 weeks.

Protection of the bottom lashes is mandatory – They must not be curled up onto the rod and they must not touch the eye with the lamination lotion.

If the lower lashes process, this is because the lotion has come into contact with these lashes and you will need to perform the relaxation method on these lashes with the client’s eyes open. This is a very precise and careful procedure, and you must proceed with caution. It is recommended to prop your client up instead of laying down and using a wonder wand or a very small mascara wand or micro-brush to gently comb the lift and setting lotion onto the lashes and relax the lower lashes.

There are a few things to consider: Firstly, you must check product expiry date and if the product has been properly stored. Secondly, check the ethnicity of your client’s background, perhaps the strength or genetic structure of the hair means they require a longer processing time. Thirdly, consistent placement of the lotion and appropriate amount of stretch applied to the brow hairs.

This is a set of lashes that have experienced breakage/snapping and trauma from lash extensions applications. You can see the ends of the lashes are thinner weaker and twisting off to one side. These lashes are damaged and need care and nourishment to return to their normal state.

Can you fix uneven laminated eyebrows?

It is possible that some clients have a stronger follicular direction on one brow. If tis is the case, you might need to notate this on the client card and compensate for this when they come in by processing the stronger brow for longer.

Using another brand of brow tint other than Elleeplex Profusion lash and Brow tints combined with the Elleeplex oxidant can result in a brow lamination dropping.

Can my client wear brow make-up?

Absolutely – it is recommended however, to avoid brow make-up for a few days after the brow lamination service has been completed. If you have tinted their brows there is not much more required as they will not be washing or rinsing for the first 24 – 48 hours and their brows will look fabulous. It is okay to use Elleebana Precision Brow Series pencils only for a minor touch up after the service to fill in any small imperfections. After that initial period, using a brow make-up product such as Elleebana Precision Brow Series has a fine tip and a lovely waxy finish for creating both a shadowed blended finish or a defined wispy top line to compliment the laminated look.

Is Elleebana Lash Lift Vegan?

Elleebana is classified as non-vegan due to the lash lift solutions containing small amounts of ethically sourced lanolin which aids in added hydration.

That being said. Elleebana is proud to offer some products that are vegan and cruelty free. When you shop Elleebana, you get the peace of mind knowing that the products you're purchasing were made kindly and sustainably.

How long does the online training course take to complete?

The best part about our online training programs is that it allows you to work at your own pace. This is different for everyone. You can plan for about 12 hours of work. This includes our new online trainer, 5 lash lift models, and your final video chat.

*SHIPPING, RETURNS, EXCHANGE INFO & WARRANTY*

Which carrier will deliver my order?

We ship all orders with Canada Post.

Distributors have the option to have their own distributor of choice pick up their order. Distributor makes the arrangements with their carrier of choice and sends us via email the paid shipping label.

How long before my order is shipped?

We make it our priority to ship all orders received within 24hrs upon receival of order. If order is received on a friday. The order will not ship out until the following monday.

How long does it take to receive my order?

Delivery time frame depends on the shipping fee chosen at check out. We offer a flat fee for regular shipping and a flat fee for Xpress Shipping.

Time frame for regular shipping is 6-12 days depending on province order is shipped to.

Time frame for Xpress shipping is 2-5 days depending on province order is shipped to.

Damage, Loss & Theft?

We are not responsible for lost or stolen packages. If the post office does lose your package, please contact them and have your tracking number available to open a ticket and get info and status of your package. It will be our pleasure to assist you with Canada Post if needed. Please know that we do everything in our ability to make sure that your package arrives safe and on time. All orders shipped are insured for $100. If you wish to add more insurance to your order, please contact us at info@lovcosmetik.com or call us at 1-800-961-3042. The cost for additional insurance is $2.25 for every additional $100. We will give you the total cost for the additional insurance cost and will ask you to send us a bank transfer to the information provided at that time. Order will not be shipped until payment is received.

If the package is damaged upon arrival and the integrity is comprimised. We will ask you to send us a picture of the package and we will work with Canada Post to have this issue resolved as quick as possible. When Canada post will confirm that they will reimburse us for the damaged package. We will then go ahead and ship you another order.

MERCHANDISE EXCHANGE / RETURNS

Lov Cosmetik must be notified by email within seven (7) business days of receipt of your merchandise to grant an exchange. Orders over seven will incure a 25% restocking fee. Return shipping fees apply on exchanges. Once your item has been inspected, you will be refunded for the returned items. All items need to be returned within fourteen (14) days of receipt. No exchanges will be accepted without prior authorization. Items must be in unopened and in the original packaging.

Return Address:

Lov Cosmetik

35,4th Avenue

Clair,New-Brunswick

E7A 2B2

*Email address: info@lovcosmetik.com

Please do not return merchandise to Elleebana Headquarters. Always contact us, and we will give you all the return procedures and policies.

Product Shelf Life

What is the shelf life of my Elleebana Product

Belmacil Tints - 5 years; 12 months after opening

Belmacil Oxydant - 5 years; 12 months after opening

Ellee Shield - 2 years; 12 months after opening

Elleebana Make up Remover - 2 years; 12 months after opening

Silicone Rods/Shields - 3 years; 3 years after opening

Elleeplex ReGen - 2 years; 6 months after opening

Original and Stronghold Adhesives (Glue) - 12 months; 3 months after opening

Original and Stronghold Squeeze Tube Glue - 2 Years; 3 months after opening

Elleevate Mascara - 3 years; 3-6 months after opening

Elleeplex Aftercare - 3 years; 3-6 months after opening

Elleebana Henna Color - 3 years; 6 months after opening

Elleebana Henna PH Activator - 3 years; 6 months after opening

Elleebana Brow Shampoo - 3 years; 6 months after opening

Precision Brow Pencils - 3 years; 6 months after opening

Elleebana Eye Pads - 12 months; immediately upon opening